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Softchoice Help

Find answers to your most common questions about placing and managing orders, applying for credit, and technical support for

Tracking Orders

How can I track my order status?

Visit Order Reporting
If required, you can also contact our inside sales team at 1-800-268-7638

How long until I receive my order?

Products readily available in large quantities will usually ship out within 1-2 days. Check current shipping times with our Inside Sales Team for products with low stock levels.

What are my payment options?

Credit card:

Visa, Mastercard, American Express, American Express p-card (purchase card).

Purchase Orders:

Only available to corporate, government and educational institutions with Softchoice Trade Accounts.

If you would like to pay by EFT or ACH, or for general information, you can call our Accounts receivable department at: 1-888-549-7638 ext: 2308

Credit Application

Click on the appropriate link below to download a Credit Application:

How do I acquire the software I just ordered?

You will soon receive an e-mail from a Softchoice Representative with detailed instructions detailing how to download your software. In most instances, you should receive this response within 1 to 2 business days. However, please note that depending on the product and time of ordering, it may take anywhere from 1 to 10 business days to receive your instructions.

Your response email from customer service at Softchoice will include all the information you need to download your purchase. That includes the internet address for where you need to go to along with the necessary passwords and serial numbers.

Need help signing into your account?

What do I do if I have problems downloading software?

The response email will contain the software publisher's contact information you can use to make any service inquires. As the hosts of the site, the publisher will be able to assist you with any technical questions or concerns regarding your download.

Telephone and Email Scams

Email scams (phishing) and telephone scams (vishing) are tactics used by cybercriminals to trick victims into giving them sensitive information such as usernames, passwords, bank account details, and credit card numbers. They often masquerade as communications coming from a trustworthy, well known company.

Learn more

Data Protection at Softchoice

At Softchoice we take data protection as seriously as our customers. The content on this page provides an overview of how we manage data, and how it applies to the various engagements we have with our customers.

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Contact a Softchoice Representative Now

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