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Professional Services for Enabling End Users

When it comes to collaboration, most companies focus on technology, but it’s really the end users that matter. Planning through an infrastructure-first lens creates confusion, lowers adoption rates and creates unnecessary technology silos.

Whether you’re in the middle of adoption planning for Office 365 or implementing Cisco UC, Softchoice guides you through the entire process. Our solutions define use-cases to understand what end users need, categorize all applications in your environment, and create an implementation plan to drive desired business outcomes. Here’s how:

Success means your end users are taking advantage of new tools to deliver results for your customers.
  • Deeply understand the unique requirements of end users.
  • Create a unified architecture.
  • Develop and implement an adoption plan with clear measures of success.

Your business challenges:

  • Infrastructure-first adoption planning that ignores the needs of your end users.
  • A lack of visibility into all applications currently running in your environment.
  • A breakdown in cross-functional communication caused by unnecessary technology silos, coupled with a lack of time, training resources and measurement tools.

Our solutions:

  • An enabled and productive workforce and heightened customer experience.
  • A solid foundation for launching new technology, and delighting end users.
  • Confidence that your environment is being optimized to drive business outcomes.

How Softchoice Professional Services for Enabling End Users work for you

Our Offering What it does What you’ll gain
End user centric needs analysis and discovery Facilitate discovery interviews with your end-users
Assess your infrastructure and audit existing collaboration tools
Identify gaps that create risks
Confidence that your new solution will be set up to securely drive your business outcomes – and delight the needs of your users.
Solution design and adoption planning Solution design based on use cases, and a unified infrastructure
User training and solution adoption sessions
Create the technical and solution implementation plan
A workforce that feels enabled to be more productive and collaborative - Impacting customer experience, and increasing your ability to recruit and retain talent.
Implementation and enablement Work hand-in-hand with your team to roll out the solution
Project documentation and reference material hand-off
End-user adoption training and communication
An IT team with the right foundation to continuously support and deliver collaboration tools to your workforce.

Contact a Softchoice Expert Now

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